Detecting Group Differences within Organizations

A regional bank with 15 branches has hired you to conduct a survey assessing employee engagement. You have found significant differences in most issues between the branches, and two branches consistently score lower than the rest.

Why might we find nearly all the scores for those two branches to be lower? Is dissatisfaction truly lower in all aspects? What issues do you suspect are the root problems? Discuss how you would examine the data to determine the root problem.

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